Deutsche Post DHL Annual Report 2014

2014 Annual Report


Deutsche Post


Cross-border mail (outbound)

All outbound international mail.

Dialogue marketing

Market-orientated activities that apply direct communications to selectively reach target groups using a personal, individualised approach.


Secure, confidential and reliable electronic communication platform.

German federal network agency (Bundesnetzagentur)

German national regulator for electricity, gas, telecommunications, post and railway.

German Postal Act (Postgesetz)

The purpose of the German Postal Act, which took effect on 1 January 1998, is to promote postal competition through regulation and ensure the nationwide provision of appropriate and sufficient postal services. It includes regulations on licensing, price control and the universal service.


Parcel machine where parcels and small packages can be deposited and collected around the clock.

Price-cap procedure

Procedure whereby the German federal network agency approves prices for certain mail products. The agency approves prices on the basis of parameters it stipulates in advance, which set the average changes in these prices within baskets of services defined by the agency.

Standard letter

Letter measuring a maximum of 235 × 125 × 5mm and weighing up to 20g.






The exchange of goods, services and information between businesses and consumers.

Block Space Agreement

Freight forwarders or shippers enter into block space agreements with airline companies which provide them with defined freight capacities on a regular flight against payment of a fee.

Collect and return

Goods are picked up from end users at different addresses, transported to the pre-determined repair company, collected after repair and returned to the end user.

Contract logistics

Complex logistics and logistics-related services along the value chain that are performed by a contract logistics service provider. Services are tailored to a particular industry or customer and are generally based on long-term contracts.

Day Definite

Delivery of shipments on a specified day.

DHL Customer Solutions & Innovation (DSI)

A unit in which we merged our key account management, Global Customer Solutions (GCS), our innovation unit, DHL Solutions and Innovation (DSI), and our strategic sector management in order to deliver on our customer promise and to bundle all cross-divisional DHL activities.

Full truckload

Complete capacity of truck is utilised, from sender to receiver.


Collection point for goods intended for export and for further distribution of goods upon import.


Collection point for transferring and connecting international shipments from and to multiple countries.

Inbound logistics

Supply of manufacturing and assembly locations.

Intermodal transport

Transport chain combining different modes of transport, often road and rail.

Lead logistics provider

A logistics service provider who assumes the organisation of all or key logistics processes for the customer.

Less than truckload

Shipment weighing approximately three tonnes that is smaller than a full truckload and consolidated with other senders’ and/or receivers’ shipments into one load for transport.

Medical Express

The transport of time-critical or temperature-critical medical shipments such as blood and tissue samples to medical facilities, hospitals, laboratories or research institutes, usually related to clinical trials of new medications.

Multimodal transport

Combines a minimum of two different means of transport for a shipment, such as air, sea, rail and ground.

Part truckload

Shipment that does not constitute a full truckload but is transported from point of departure to destination without trans-shipment.

Same Day

Delivery within 24 hours of order placement.

Supply chain

A series of connected resources and processes from sourcing materials to delivering goods to consumers.

Time Definite

Delivery of time-critical shipments by a pre-selected time.

Transported Asset Protection Association (TAPA)

A forum that unites manufacturers, logistics providers, freight carriers, law enforcement authorities and other stakeholders with the common aim of reducing losses from international supply chains.

Twenty-foot equivalent unit (TEU)

Standardised container unit, 20 feet long and 8 feet wide (6 x 2.4 metres).

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Deutsche Post DHL

2014 Annual Report